Upcoming ABC Spots
We have two very busy ABC spots coming up in
the next two weeks.
Nighlife, nationally on ABC Local
The next Nightlife
is Thursday, October 18 at
10.15pm and we'll be looking at the
anatomy of an Internet scam.
Sydney 702 Weekend
The Weekend spot is Sunday,
October 28 at 10.10am and we'll be discussing buying
online safely. If you'd like to call, or offer any suggestions about
the shows, please contact
Ask us a question
Our new website, IT Queries answers common computer
problems. If your computer
is has a frustrating problem, have a look for an answer at our site. If you don't
find one, just ask on the IT Queries site and we'll get a solution
PC Rescue Blogs
well as our IT Queries website we also have two blogs commentating
on current issues.
Technology Blog examines technology and trends that
is where we vent our spleens on issues relating to IT support and
Anatomy of an Internet Scam
This month we follow the tracks of an Internet scam. We
decided to disregard our own advice and click on the links when
this appeared on one of our computers. In our report on
the PC Rescue website we tell you where it took us.
We explain how it works, why it's being done and what it
can cost you. What this scam, and many like it, show is how clever
the Internet bad guys are.
The lesson from this scam
is the crooks are smart and can put together a convincing fraud.
Don't think that you're safe because they aren't smart.
Surfers still taking risky behaviour
The scammers play
on the ignorance of Internet users to catch people. Despite our
best efforts to educate people on avoiding these scams it's not
surprising that a survey by online auction site eBay found 72% of
Australians engage in behaviour that increases their risk of falling
victim to an online scam and an incredible 93% of Internet users
don't understand what phishing is. Ebay's security
centre has further tips on avoiding online scams.
Avoiding sharks on the net
are using the net more to find bargains. While this is a great way
of finding bargains, there are some downsides. The NSW Department
of Fair Trading recently warned about disappointed shoppers after receiving 1,500 complaints this year about online
We've posted some tips on the website
to help you avoid the sharks and find real bargains and deals.
shopping can be great fun and gives you the opportunity to
shop all over the world without leaving your lounge room. By being
a little careful, you can avoid the traps.
Fake tax office refunds
A good example of how clever the scammers
can be is a fake tax refund notification doing the rounds. The email is a pretty convincing fraud.
It uses ATO logos, advises you have a tax refund and asks for your
details to make the deposit.
ATO has issued a warning and advises that if you have given
your credit card to contact your bank immediately.
Protecting your credit card
Sadly it's not
just the scammers who you have to watch for. Some customers of Sydney ecommerce
site Roses Only found
their credit card details had been used by thieves.
We're very disappointed in Roses Only and the way they handled
the problem, but it's a good reminder that these sort of frauds
can happen in all manner of ways.
Your credit card
details can be stolen by shop assistants, waiters, the local take away delivery
driver and from businesses that don't
protect their customer's details. So it's important to keep
an eye on your credit card statements and act quickly when you see
XP's stay of execution
To say the new Windows Vista
operating system hasn't overwhelmed the market is an understatement.
We still recommend people avoid buying computers with Vista until
well into next year. Because of this, Microsoft have announced they
are going to keep Windows XP on the market for a few more months
due to customer demand.
Downgrading from Vista
One question we
get a lot from people who have bought a new machine with Vista installed
is "should we install Windows XP on it?"
Our answer is no,
the hassles of reinstalling all the drivers and other features for
the computer are even greater by going back to XP. It's incredibly
time consuming and there's also a risk you'll have a whole
new bunch of problems after you downgrade.
If you currently
have Vista we'd recommend you stick with it. Although you might
want to consider getting some additional memory.
Buying a Dell Printer
Dell have been
selling printers for some time. These printers have good prices,
but their cheaper prices are offset by some very substantial limits.
Replacement cartridges often have to be bought through Dell and many
of their cheaper printers can't be networked and won't work on anything
except Windows XP and Vista.
Because of these
limitations, we'd steer you away from Dell printers. If you are
considering buying a Dell printer,
make sure it will be usuable on your systems.The
features in the various Dell models are listed at on their
To help you with
the jargon of computing, we've added a jargon buster page to our
website. We've also added a Jargon Watch as a
monthly feature to our newletter. If you'd like some jargon explained,
drop us an email.
Jargon watch: What is a zero day exploit?
One of the things that sends
a chill down a computer techs spine is a Zero Day Exploit. This
is where the bad guys have found a security but in a program
before the rest of the industry and have started exploiting it through
viruses, Trojans or whatever. It's one reason why firewalls and
backups are so important.
Coming up on the website
All the topics in this newsletter are
currently on, or will
soon be on, the
website. If you have any
suggestions, comments or have spotted one of our numerous errors,
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